Community Healthcare Access (OERU)

Community Healthcare Access is a comprehensive program that assists marginalized individuals with obtaining access to healthcare benefits, using those benefits and maintaining coverage for years to come.

Outreach

The Health Access Assisters (HAA) at CHIOC play a vital role in connecting with Orange County residents through extensive community outreach initiatives. By attending health fairs, school events, collaborative meetings, and local forums, they focus on reaching underserved, low-income, and minority populations. Their efforts are tailored to deliver culturally and linguistically relevant information. In addition to in-person events, the team distributes flyers at medical and dental offices, resource centers, and through our network of nonprofit partners and referrals. We also leverage social media, text messaging campaigns, and our community newsletter to share important information. 

Enrollment

The Health Access team at CHIOC offers personalized assistance to individuals and families, gathering eligibility information and guiding them through the application process for various programs via the BenefitsCal system.  

  • Medi-Cal

  • Covered CA

  • Kaiser Community Health Care Program

  • CalFresh

  • CalWORKs

  • General Relief

Care Connections

Following application for benefits, Health Access Assisters/Specialists continue to follow up with applicants to ensure they understand how to get the full benefit of their healthcare coverage and continue to use it for years to come.

  • 2-6 weeks later: Health Access Assisters/Specialists contact a insurance representative to confirm enrollment status — often via conference call including both the applicant and representative.
  • 3-8 weeks later: Once applicants are approved, Health Access Assisters/Specialists help them find primary care providers and dentists, and with scheduling their first appointments.
  • 6 months later: Health Access Assisters/Specialists follow up with enrollees to ensure they have visited their doctor and dentist, and determine whether there are any remaining barriers to receiving care such as transportation, language and/or life-changing events that may alter eligibility.

To learn more or set up an appointment with a Health Access Assister or Specialist, call (855) 927-8333 or email help@chioc.org.